ZAJEL That

Instant customer conversations, accurate and aligned with your business.

Free plan available
Instant 2 minute setup
Seamless human takeover

How Zajels Handles Your Customer Messages in Real Time

See how incoming inquiries on Social Channels are answered accurately using your verified business information.

9:41
A
Alex Rivers

Active now

Today 9:41 AM

Hi there, what are your opening hours on Friday and do I need a reservation?

14:22

Hello Alex, we are open this Friday from 10:00 AM to 10:00 PM. Walk ins are always welcome, but you can also reserve a table directly online.

Verified from Business Hours Document
14:22• Delivered

Great, could you reserve a table for 2 people around 7:00 PM?

14:23

I have noted your request for Friday at 7:00 PM for 2 guests. A team member has confirmed your reservation, and we look forward to seeing you.

Verified from Reservation Guide
14:23• Delivered
Message...

Instant Answer within Seconds

Zajels checks your uploaded business documents and replies with accurate details immediately, even outside standard business hours.

Key Operating Advantages:

  • Replies strictly using facts from your approved documents
  • Eliminates missed sales inquiries during nights and weekends
  • Automatic handover to human staff when personal attention is needed

How Zajels Powers Your Business Communication

From uploading your first business document to answering customers automatically, everything is straightforward, verified, and completely under your control.

Step One

Upload Your Business Documents

Add your existing business guides in PDF, text, or image format. Zajels reads and organizes the facts without requiring manual setup.

Step 1 of 4

Supported Files

1Product Catalogs & Menus
PDF, Text, Markdown
2Pricing & Packages
Price lists and discounts
3Policy Guides & Hours
Return rules, booking terms
4Scanned Documents
Image files with text

From Question to Accurate Answer in Seconds

Follow the journey of a single customer message as it gets understood, verified, and answered automatically.

Incoming Message

A Customer Inquires on Your Social Channels

A customer reaches out via direct message or chat asking a specific question regarding your products, opening hours, or pricing.

Time to process: Under 100 milliseconds
Social Direct Message
Message Received

Participant

Alex Rivers (@alex.rivers)

Message Content

Hello, do you have gluten free pastries available for pickup tomorrow morning?

Built Specifically for Your Business Support

Manage conversations effortlessly across Social Media with dedicated, verified automation.

Direct Chat

Instagram Direct Messages

Provide instant, accurate responses to customer direct messages around the clock using verified business details.

Key Capabilities:

  • Instant response within seconds
  • Automatic booking and inquiry answers
  • Multi account support up to 5 profiles
Messenger Chat

Facebook Messenger

Transform your Facebook business page into an automated customer support hub with zero delayed messages.

Key Capabilities:

  • 24/7 automated customer assistance
  • Verified answers from your documents
  • Seamless team handoff for complex cases
Document AI

Knowledge Base Grounding

Upload your menus, pricing sheets, product catalogs, and policy guides. Zajels grounds every AI response in verified business facts.

Key Capabilities:

  • Zero hallucinations & strict citations
  • Instant document ingestion (PDF, TXT, DOC)
  • Multi-language customer replies
Team Control

Unified Inbox & Human Takeover

Maintain complete oversight across all active conversations. Step in seamlessly whenever personal human intervention is required.

Key Capabilities:

  • Single shared team workspace
  • One-click agent handover
  • Full conversation context & history

Confidence in Every Customer Interaction

Zajels is engineered with dedicated data isolation, testing safeguards, and complete audit visibility for serious businesses.

Strict Business Isolation

Your uploaded documents, customer messages, and account settings are securely partitioned and never accessible by other businesses.

Shadow Testing Mode

Review and evaluate AI answers internally before turning on live automated replies for your customers.

Full Audit Trail

Every single automated reply is logged with exact timestamps and source document references for complete accountability.

Reliable Messaging Standards

Built following official API standards for Social Channels to ensure reliable message delivery 24/7.

100%Dedicated Account Separation
24/7Instant Customer Replies
VerifiedDocument Facts Only

Choose the Right Plan for Your Business

Start for free or scale with Pro.

Free

Test Zajels on your primary channel and accelerate your customer replies immediately.

$0/forever

Included Features:

  • 1 Connected Social Channel
  • 1 Knowledge Document (PDF or Text)
  • 20 Automated AI Messages Daily
  • Zajels Branding Applied
  • Standard Support
Start Free

Pro

Most Popular

Autonomous AI engagement with up to 5 social channels, custom AI persona, and unlimited messaging.

$35/month

Included Features:

  • Up to 5 Connected Social Accounts
  • Knowledge Feeding (Up to 10 Files)
  • Custom AI Personality & Instructions
  • Unlimited Automated AI Messages
  • Zero Zajels Branding
  • Priority 24/7 Support
Get Started with Pro

Automate Your Customer Conversations with Confidence

Connect your Social Channels in two minutes and provide your customers with instant, verified replies 24/7.

No credit card required. Free plan available forever.